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Case Study

How Heathrow Airport Halved Their Manual Handling Injuries

Airport baggage handlers provide a textbook example of a profession with a relatively high risk of injury. Moving luggage from conveyor belts into flight containers for departures and reversing the procedure for arrivals requires constant manual handling. Having invested in advanced Manual Handling Aids (MHAs), Heathrow wanted answers to two key questions:

  1. Did the MHAs actually provide significant relief, lowering the risk of musculoskeletal injuries?
  2. With staff use of MHAs low, could objective data help engage the workforce in correct use of the equipment?

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